Privacy Policy

1. Who We Are

Umbrella Property Partners Ltd is the organisation responsible for deciding how personal information is used in connection with the website and enquiries described in this policy.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect the following information:

• Your name.
• Your email address.
• Your telephone or mobile number.
• Your property address, postcode and location details.
• Information about a residential or commercial property.
• Details of a property you wish to buy, rent, sell or let.
• Information submitted when requesting a property valuation.
• The content of messages, enquiries and correspondence you send to us.
• Information reasonably necessary to respond to a service request or progress a property-related enquiry.
• Limited technical information that may be processed by our website hosting provider, such as IP addresses, browser details and security logs.

We ask that you do not submit sensitive personal information through general website enquiry forms unless it is specifically necessary and appropriate.

3. How We Collect Information

We may receive information directly from you when you:

• Complete our Contact Us form.
• Request a residential or commercial property valuation.
• Enquire about a property advertised on our website.
• Contact us by telephone or email.
• Ask about selling, letting, buying, renting or landlord services.
• Request information about our other property-related services.

Technical information may also be generated automatically as part of normal website operation, hosting and security.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and messages.
• Provide information about properties and our services.
• Arrange or discuss property valuations.
• Communicate about property sales and lettings.
• Respond to landlord and commercial property enquiries.
• Consider and progress requests for services you have asked about.
• Maintain appropriate records of enquiries and correspondence.
• Protect our website and systems against misuse or security threats.
• Comply with applicable legal obligations.

We do not use information submitted through our enquiry forms for unrelated marketing simply because you contacted us.

5. Our Lawful Bases for Processing

UK data protection law requires a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following:

Legitimate interests

We may process information where reasonably necessary to respond to enquiries, communicate with prospective customers, maintain business records or protect our website, provided those interests are not overridden by your rights and freedoms.

Contract or steps before a contract

We may process information where necessary to take steps you request before entering into a contract, or to perform a contract with you.

Legal obligation

We may process or retain information where required by applicable law.

Consent

Where a particular activity requires consent, we will seek it as appropriate. You may withdraw consent at any time, although withdrawal does not affect processing carried out lawfully beforehand.

6. Contact and Valuation Forms

When you submit a contact or valuation form, the details you provide are used to receive and respond to your request.

Form submissions may be transmitted to our business email address so that we can review and respond to enquiries.

Our forms may also use technical security measures to reduce spam and automated misuse, including session-based validation and submission controls.

7. Sharing Personal Information

We do not sell your personal information.

Personal information may be processed by service providers that help us operate the website, host its content, manage business email or maintain security.

We may also disclose information where necessary to comply with the law, respond to lawful requests or protect legal rights.

If a property-related enquiry requires information to be shared with an appropriate third party, we will consider the relevant purpose, lawful basis and information-sharing requirements before doing so.

8. Website Hosting and Security

Our website is hosted using Hostinger services.

Hosting and related technical services may process limited information needed to deliver website pages, maintain functionality, diagnose errors and protect against misuse.

We use reasonable organisational and technical measures intended to protect personal information. However, no internet-based system can guarantee absolute security.

9. Cookies and Similar Technologies

Our website does not currently use Google Analytics, Google Ads, Meta Pixel, Hotjar or similar marketing-tracking tools.

The website may use strictly necessary session or security technologies to support functions such as form validation and protection against misuse.

Third-party services, including embedded content, may have their own cookie or data-processing practices.

We will provide further cookie information as part of our website's cookie notice and review it if our use of cookies or third-party technologies changes.

10. Google Maps and External Websites

Some pages of our website may display Google Maps content or provide links to our Google Business Profile.

When you interact with embedded Google Maps content, Google may process technical information about your device and interaction according to its own privacy practices.

You can read Google's privacy information at: https://policies.google.com/privacy

Our website may also contain links to external websites. We are not responsible for the privacy practices of websites operated by other organisations.

11. International Data Transfers

Some technology providers may process personal information outside the United Kingdom.

Where a transfer is subject to UK data protection rules, appropriate transfer arrangements and safeguards must be considered and applied as required.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records, resolving disputes and meeting applicable legal requirements.

Retention periods may vary depending on the type of information, whether a business relationship develops and any relevant legal obligations.

Information that is no longer required should be securely deleted or anonymised as appropriate.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including:

• The right to be informed about how your personal information is processed.
• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain types of processing.
• The right to data portability where applicable.
• Rights relating to certain automated decision-making, where applicable.

These rights are not absolute and may be subject to legal conditions or exceptions.

To exercise a right, please email: info@umbrellaproperty.co.uk

We may need to verify your identity before responding to certain requests. We will respond within the applicable legal timeframe.

14. Complaints

If you have a concern about how your personal information is handled, please contact us first so that we can consider your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office: https://ico.org.uk

15. Children's Privacy

Our property services and website enquiry forms are not specifically directed at children.

If you believe that a child has submitted personal information inappropriately, please contact us so that we can review the situation.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, legal obligations or information-handling practices.

The updated version will be published on this page with a revised date.

17. Contact Us About Privacy

If you have questions about this Privacy Policy or how your personal information is handled, please contact: